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HighScope teachers are taught to scaffold children’s understanding of conflict resolution by following the six steps below.
1. APPROACH CALMLY, STOPPING ANY HURTFUL ACTIONS
1.1. Place yourself between the children, on their level
1.2. Use a calm voice and gentle touch
1.3. Remain neutral rather than take sides
2. ACKNOWLEDGE CHILDREN’S FEELINGS
2.1. “You look really upset”
2.2. Let children know you need to hold any object in question
3. GATHER INFORMATION
3.1. “What’s the problem?”
4. RESTATE THE PROBLEM
4.1. “So the problem is …”
5. ASK FOR IDEAS FOR SOLUTIONS AND CHOOSE ONE TOGETHER
5.1. “What can we do to solve this problem?”
5.2. Encourage children to think of a solution.
6. BE PREPARED TO GIVE FOLLOW-UP SUPPORT
6.1. “You solved the problem!”
6.2. Stay near the children
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